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Forgot Password

Reset or change your password using these methods.

Unable to login

If you have forgotten your password and cannot log in, follow these steps to reset it:

1. On the login page, click the "Forgot your password" link.

Clicking 'Forgot password' from the platform login page

2. Enter your registered email address and click "Reset password".

Entering email address and clicking 'Reset password' from the platform login page

3. Check your email for a password reset link and click it.

4. Create and confirm your new password.

5. Click to confirm the changes and complete the process.

You can now log in with your new password. Keep your password secure and change it regularly.

Changing your password on the platform

To change your password while logged into the platform:

1. Click the profile icon in the top right corner.

2. Select "Account" from the settings sidebar menu.

Clicking the profile icon and then 'Settings'

3. Click "Edit" on the profile pane.

Account settings page with Edit button

4. Click the "Change Password" button.

Clicking 'Change Password'

5. Enter your current password, new password, and confirm the new password.

Password change form with current and new password fields

6. Click "Change Password" to save the changes.

Your password has been successfully changed. Keep your new password secure.

Changing your password on the shop

To change your password while logged into the shop:

1. Click the profile icon in the top right corner.

2. Select "Profile" from the dropdown menu.

Profile dropdown menu
Profile page with Edit button

3. Click the "Edit" button next to the "Profile" title.

Profile edit page with Change Password button

4. Click the "Change Password" button.

Clicking 'Change Password'

5. Enter your current password, new password, and confirm the new password.

Password change form with current and new password fields

6. Click "Change Password" to save the changes.

TIP

Your password has been successfully changed. Keep your new password secure.