Contact Details

Learn how to effectively manage and optimize your customer and buyer point of contact information for each country, ensuring seamless communication and support.

Overview​

Contact details management enables you to maintain and organize your buyer communication channels effectively. This feature provides:

Key Benefits​

Transform your buyer communication with:

• Regional Customization: Designate specific contacts for each country or region
• Enhanced Visibility: Present contact information in the Axiom Marketplace
• Flexible Management: Handle multiple contacts across different territories
• Real-time Updates: Maintain current contact information for optimal support
• Streamlined Communication: Direct buyers to the right contact immediately

You can see how buyers view this information in the Shop's product page.

Adding Contact Details​

Initial Setup​

1. Access Settings
   • Click settings icon
   • Access the left sidebar

2. Contact Section
   • Select Contact Details

3. Create Contact
   • Click + New Contact

4. Contact Configuration
   • Choose target country
   • Enter contact name
   • Add email address
   • Include additional contact methods
   • Click Save

Managing Contact Details​

Contact Maintenance​

To manage existing contacts:

1. Locate Contact

   • Find contact in list

2. Access Controls

   • Click menu button (⋮)

3. Update Options

   • Select Edit to update
   • Choose Delete to remove

Best Practices​

1. Contact Strategy

   • Align contacts with business hours
   • Consider language requirements
   • Ensure backup coverage

2. Information Quality

   • Use business email addresses
   • Provide complete contact details
   • Keep information current

3. Regional Considerations

   • Consider time zones
   • Account for local holidays
   • Provide language options

Contact Details Tutorial​

Learn the complete contact management process with our video guide:

Success Tips​

• Review contact information regularly
• Maintain backup contacts
• Document contact responsibilities
• Update as team changes occur