Updating Your Bank Details

Edit your payout bank account safely — confirm by email, then a short payout hold, and you're done.

Overview​

Your beneficiary details — the bank account payouts actually land in — can be changed at any time. Because a bank-detail change is the single most valuable target for fraudsters, the platform deliberately does not apply the change straight away:

• The change is saved as a pending change — your existing bank account stays live and keeps receiving payouts.
• A confirmation email is sent to every active user on your supplier account, with a secure link that expires after 7 days.
• Clicking Confirm bank details change in the email applies the change and sends a receipt email.
• A 48-hour payout hold then applies to the account — payouts are paused, not lost, and resume automatically.

Where to find it: Payment Accounts from the left sidebar — open the account and edit its Beneficiary Details.

1Edit your beneficiary details​

Open Payment Accounts from the sidebar, open the account whose bank details you want to change, and edit the Beneficiary Details.

The form is built dynamically — the exact fields depend on the bank country, currency, and transfer method you choose, and your entries are validated against the payment partner's rules as you go. See Add a Payment Account for a walkthrough of the common fields.

When you save:

Note: the confirmation step applies to changes only. When you set up bank details for the first time (during onboarding or when adding a new payment account), they're saved immediately — there's nothing existing to protect.

2Confirm the change by email​

Every active user on your supplier account receives an email titled "Action required: confirm change to your bank details". It shows the proposed account identifier with all but the last 4 characters masked — the full number never appears in email.

On confirmation, the new details are sent to the payment partner and become your live payout destination. A receipt email — "Your bank details were updated" — is then sent to the same recipients, showing the masked account identifier and the exact date and time (UTC) the payout hold lifts.

Important: if you receive this email and nobody in your business requested a change, do nothing — your existing bank details remain in place — and contact support immediately. Someone may have gained access to one of your user accounts.

3The 48-hour payout hold​

Confirming the change starts a 48-hour hold on payouts to the account:

• Any payout due to the account during the hold is paused, not cancelled — it stays in the queue and is retried automatically once the hold lapses.
• After 48 hours, normal payouts resume on their own. No further action is needed from you.
• Behind the scenes, your buyers' "trusted beneficiary" records for the account are also reset, so the first payment after the change may go through an extra authentication step on the buyer's side. Nothing is required from you for that either.

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Why the confirmation and hold exist​

Bank-detail changes are the classic payment-diversion fraud: an attacker who compromises a single user account changes the payout destination and waits for the next invoice to be paid. Two protections make that attack loud and slow:

• Email confirmation means a stolen platform login isn't enough — the attacker also needs access to your email, and every user on the account is told a change was requested.
• The 48-hour hold means that even a confirmed fraudulent change can't divert money immediately — there's a window to spot the receipt email and contact support before any payout moves.

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What happens if you don't confirm​

Nothing — and that's the point:

• Your existing bank account stays in effect and continues to receive payouts as normal.
• The pending change is never sent to the payment partner.
• The confirmation link expires after 7 days, after which the pending change can no longer be applied.
• Submitting a fresh change later replaces the pending one and invalidates any earlier confirmation links — only the most recent request can ever be confirmed.

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How your invoices are affected​

They aren't. Invoices you've already sent don't reference your bank details directly — they're paid to whatever your payment account's live beneficiary is at the time of payout. That means:

• While a change is pending, invoices are paid to your old account as normal.
• During the 48-hour hold, payments due to you wait in the queue and are released automatically when the hold lifts — nothing needs to be re-issued or resubmitted.
• After the hold, payments flow to the new account.

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Tips​

• Warn your team before you change details. Everyone on the account gets the confirmation and receipt emails; a heads-up avoids a fraud scare (and avoids someone assuming the email is phishing and ignoring it).
• Confirm promptly. The link lasts 7 days — but the 48-hour hold only starts once you confirm, so confirming early means payouts to the new account resume sooner.
• Time changes away from big payment runs. If a large payout is due imminently, either change your details well before it or just after — a payout landing inside the hold window simply waits, but you may prefer not to wait.
• Check the masked digits. The email shows the last 4 characters of the proposed account — a ten-second check that the change is the one you meant to make.

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Troubleshooting​

"The confirmation link says it's no longer valid"​

Either the link has expired (7 days), the change has already been confirmed, or a newer change request has replaced this one (each new request invalidates earlier links). Re-submit the change from the payment account and use the link in the newest email.

"I confirmed, but a payment I'm expecting hasn't arrived"​

Check the receipt email — it states the exact date and time (UTC) the 48-hour hold lifts. Payments due during the hold aren't lost; they're released automatically once it expires.

"I got a confirmation email but nobody requested a change"​

Do nothing with the link — the change cannot take effect without it — and contact support immediately. Also review the users on your account and rotate passwords: an unexpected change request usually means a compromised login.

"I made a mistake in the new details"​

If you haven't confirmed yet, simply submit the change again with the correct details — the new request replaces the old one. If you've already confirmed, submit a fresh change (it goes through the same confirmation and hold).

"My colleague changed the details and I only found out from the email"​

That's by design — every active user is notified so no single person can silently redirect payouts. If the change is legitimate, no action is needed on your part.

"The bank form is asking for different fields than last time"​

The form is generated from the payment partner's schema for the bank country, currency, and transfer method you pick — change any of those and the fields change too. See Add a Payment Account for the common fields.

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Need help?​

Contact Axiom support and include the payment account's country and roughly when the change was requested or confirmed. For anything that looks like fraud — an unexpected confirmation email, a receipt for a change you didn't make — say so explicitly so it's treated as urgent.