Email Notifications

Configure and manage email notifications to stay informed about important events and updates related to your supplier account.

Overview​

The email notification system allows you to:

• Stay informed about store connection updates
• Receive alerts for important account events
• Customize notification frequency and triggers
• Manage notification preferences per event type

Notification Types​

Store Request Accepted​

Receive notifications when your store connection requests are approved by client operators.

Trigger Options:

• Never: No notifications sent
• On Event: Immediate notification when event occurs

What You'll Receive:

• Confirmation of store approval
• Store contact information
• Next steps for product submission
• Store-specific guidelines and requirements

How Email Notifications Work​

The notification system operates on an event-driven basis:

Configuration Options​

Trigger Types​

Email notifications support different trigger mechanisms:

• Never: Disable notifications entirely for this event type
• On Event: Send immediate notifications when events occur

Permission-Based Filtering​

Notifications are only sent if you have the required permissions for that notification type. This ensures you only receive notifications for events you can act upon.

Managing Notification Settings​

Via Supplier Dashboard​

1. Navigate to your account settings
2. Select "Email Notifications"
3. Configure each notification type individually
4. Set trigger preferences (Never/On Event)
5. Save your configuration

Via Data Integration​

Notification preferences can also be managed through data integration tools:

• Bulk configuration updates: Manage multiple notification settings at once
• Automated preference management: Set up rules for notification preferences
• Integration synchronization: Keep preferences in sync with external systems

Configuration Options:

• Notification type: Which events trigger notifications (e.g., "store-request-accepted")
• Trigger setting: When notifications are sent ("never" or "on-event")
• User permissions: Ensure appropriate access levels for notification types

Default Settings​

When you first create a supplier account, default notification settings are automatically configured:

• Store Request Accepted: Enabled with "On Event" trigger
• Future notification types will be enabled by default when added

Notification Content​

Email notifications include:

Standard Elements​

• Event Type: Clear identification of what triggered the notification
• Timestamp: When the event occurred
• Account Context: Relevant supplier and store information
• Action Items: Next steps or required actions

Store Request Accepted Emails​

• Store name and contact information
• Approval confirmation details
• Guidelines for submitting products
• Links to relevant documentation

Best Practices​

Notification Management​

• Review Settings Regularly: Ensure notifications align with your business needs
• Monitor Important Events: Keep key notifications enabled for business-critical events
• Manage Email Volume: Disable notifications for events that don't require immediate attention

Email Handling​

• Whitelist Sender: Add Axiom notification emails to your whitelist
• Monitor Spam Folder: Check spam folders if notifications aren't received
• Update Contact Information: Keep your email address current in account settings

Troubleshooting​

Not Receiving Notifications​

If you're not receiving expected notifications:

1. Check Configuration: Verify notification is enabled with appropriate trigger
2. Verify Permissions: Ensure your account has required permissions
3. Check Email Settings: Confirm your email address is current and accessible
4. Review Spam Filters: Check if emails are being filtered as spam

Permission Issues​

Some notifications require specific permissions:

• Verify your user role includes necessary permissions
• Contact your supplier account administrator if permissions are missing
• Review permission requirements in the notification configuration

Support​

For issues with email notifications:

• Check your notification configuration in account settings
• Verify your email address is correct and accessible
• Contact support if notifications are not working as expected
• Review this documentation for configuration guidance